Frequently Asked Questions
How does the shoe work?
The under-arch zipper runs 180 degrees from one side, under the shoe to the other side, which allows the shoe to be opened up all the way. (Watch our video for demonstration.)
Is there protection under the zipper?
Yes. There is a solid strip of leather which runs between the zipper and insole of the shoe, keeping your baby’s foot safe and comfortable.
Does the leather stretch?
Our Italian leather is very supple and will stretch a bit with your child’s regular wearing. If the ankle area is tight when you first put the shoe on your child, you can expect it to gradually stretch and mold to better fit his or her ankle. (Although please account for ankles growing chubbier! This is typical in the ages between 9-24 months.)
How do I keep the zipper clean?
We use high quality zippers, which means you shouldn’t have any trouble with sand or dirt getting stuck in the zipper teeth. If an extreme amount of dirt does get caked on the bottom of the shoes around the zipper area, simply take a dry cloth, old toothbrush, or bristle shoe brush to clean the affected area.
How do I care for my shoes?
We recommend maintaining the Italian leather uppers with a high quality leather conditioner (such as mink oil), using a soft cloth-- just remember to test a small, inconspicuous part of the shoe first. To remove miscellaneous stains (we know kid's shoes get dirty no matter what!), simply use a wet wash cloth with a mild hand soap and gently clean the affected area. Be aware that cleaning the leather with a wet cloth and soap may cause damage to the leather, so test a small area and work gently. Do not soak the shoes. Do not use stain removers.
Where are the shoes made?
Our shoes are made in the country of Bulgaria.
Who do I contact if I have questions about my shoes?
You can email us directly at: firstname.lastname@example.org, we would love to hear from you!